Refund & Return Policy
Effective Date: 10/6/2026
At Alwar Furniture, we take pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully.
1. Cancellation Policy
Before Dispatch: You may cancel your order for a full refund at any time before the product is dispatched. Please contact us immediately via phone or email to initiate a cancellation.
After Dispatch: Once an order has been dispatched or is out for delivery, it cannot be canceled. If you refuse delivery, standard return shipping charges may apply.
2. Returns & Replacements
We accept returns or offer replacements under the following conditions:
- Damage in Transit: If your furniture arrives damaged or defective, you must notify us within 48 hours of delivery. Please provide clear photographs of the damage. We will arrange for a free repair or a complete replacement.
- Incorrect Product: If you receive a product different from what you ordered, we will arrange for a free return and send the correct item.
- General Returns: Due to the nature of large furniture items, we do not accept returns for buyer's remorse or size/fit issues once the product is successfully delivered in good condition. Please check product dimensions carefully before placing an order.
3. Refund Process
If a refund is approved (e.g., due to cancellation before dispatch or inability to replace a damaged item), the refund will be processed back to the original method of payment within 5-7 business days.
For Cash on Delivery (COD) orders, refunds (if applicable) will be processed via NEFT/Bank Transfer to a verified bank account in the customer's name.
4. Custom Orders
Custom-made or personalized furniture pieces cannot be canceled, returned, or refunded once production has begun, unless they arrive damaged or defective.
5. Contact Us
To request a cancellation, return, or report damaged goods, please contact us at:
Email: hello@alwarfurniture.in
Phone: +91 8696112233