Privacy Policy

Effective Date: 10/6/2026

Welcome to Alwar Furniture. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (alwarfurniture.in) and use our Android mobile application ("Alwar Furniture") (collectively, the "Platform").

1. Information We Collect

We may collect the following types of information when you use our Platform:

• Personal Identification Information: Name, email address, phone number, delivery address, and login credentials.
• Order History: Details of products you have purchased, transaction dates, and amounts.
• Device & Log Data: Internet protocol (IP) address, browser type, device type, operating system, and app crash logs.
• Cookies: Data stored on your device to enhance your browsing experience (Website only).

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders, including delivery.
• To provide customer support and respond to your inquiries.
• To send order updates, invoices, and promotional offers (if opted in).
• To improve our Platform's UI, functionality, and performance.
• To detect and prevent fraudulent transactions.

3. Data Sharing and Third-Party Services

We never sell your personal data to third parties. We only share your data with trusted partners necessary to provide our services:

• Delivery Partners: Name, phone number, and address are shared to ensure successful delivery of your furniture.
• Payment Gateways: Payment processing is handled by secure third-party providers. We do not store your credit card, debit card, or UPI details on our servers.
• Hosting & Analytics: We use Hostinger for server hosting. Our mobile app may use standard analytics/crash reporting SDKs (e.g., Flutter framework defaults) to monitor app stability.

4. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or tax reporting requirements. We implement industry-standard security measures, including HTTPS encryption and hashed passwords, to protect your data against unauthorized access, alteration, or destruction.

5. Your Rights (India DPDP Act 2023)

In compliance with India's Digital Personal Data Protection (DPDP) Act 2023, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account via our Account Deletion page or within the mobile app settings.

6. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you are under 18, please do not use or provide any information on this Platform.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

8. Grievance Officer and Contact Details

If you have any questions, concerns, or grievances regarding this Privacy Policy or your data, please contact our Grievance Officer: